Call us: 01460 65079
Email: stay@alpinegrovetouringpark.com

 

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Email: stay@alpinegrovetouringpark.com - Call us: 01460 65079

Coronavirus Info & FAQ - Existing Bookings

Customers with bookings during the lockdown period – 23/3/20 to 6/7/20

If you have a booking on our system for a stay during the lockdown period you should have received several emails from us. If you have not done so already, please contact us to provide alternative dates for your booking, if your new dates are not yet known, we will ‘hold’ bookings open for up to 12 months.

Please help to save rural tourism by postponing rather than cancelling, if you have no choice but to cancel then please speak to us first to see if there is anything else, we could do to help. For those with travel insurance, you should be able to claim for stays that could not go ahead during the lockdown period.

Please note that some insurance companies are recommending their customers claim fees back via their credit or debit card issuer rather than paying out against the policies purchased. Claiming this way actually costs us more as there are additional fees associated with chargebacks and the insurance companies get away without paying anything despite having collected their premium for the cover. This is unfair and several insurance companies have been reported for the practice.

Customers with existing bookings from July onwards

In the event that lockdown restrictions are reintroduced, we will contact all effected customers as soon as possible to discuss their booking. Where possible, we would ask customers to defer their bookings rather than cancel, however a full refund will be available if necessary.

Any guest who is unable to travel due to needing to self-isolate should contact us at the earliest opportunity to discuss their booking. Where possible, we would ask customers to defer their bookings rather than cancel, however a full refund will be available if necessary, providing we have at least 24hrs notice prior to your expected arrival.

For all other reasons our standard cancellation policy applies, our new Coronavirus Booking Guarantee will also apply to existing bookings for July, August and September.

Other Coronavirus Info:

 


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