Call us: 01460 65079
Email: stay@alpinegrovetouringpark.com

 

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Email: stay@alpinegrovetouringpark.com - Call us: 01460 65079

Coronavirus Info & FAQ - Coronavirus FAQ

Will Alpinr Grove be releasing any new camping restrictions or changing anything after July 19th 2021?

While all restrictions both indoor and outdoor will be lifted on July 19th, due to the increasing Covid infection rate across the UK and in order to minimise the risk for staff and guests, all 'step 3' social distancing requirements and capacity limits will remain in place at Alpine Grove after July 19th and for the remainder of the 2021 camping season.

We appreciate that these rules will no longer be enforcable by law, however in the interests of safety, guests will be expected to comply if they wish to stay on site.

We will not be releasing any additional camping/touring pitches this season.

When will Alpine Grove Woodland Park open?

Our intention is to reopen on April 12th 2021 when Step 2 of the UK Governments roadmap begins. Social distancing restrictions will remain in place at this time limiting all bookings to single households only and all shared areas (toilet/shower block) will remain closed until the start of Step 3 (est. 17th May).

All customers with bookings before April 12th 2021 have been contacted.

All customers with camping bookings before 17th May have been also contacted.

All bookings to the end of 2021 will be subject to our Conronavirus Booking Guarantee with flexibility to amend the bookings as required if the lockdown is extended further.

Our standard cancellation policy applies for all non-covid related cancellations although we are now offering "Refund Protection" on new bookings which will provide a full refund in the event of cancellation due to illness (including Covid-19), breakdown, redundancy and a number of other reasons.
Full details over cover provided.

Can I amend the date of my Alpine Grove booking?

Yes, we are allowing all guests to transfer their bookings to alternative dates with no loss of deposit or additional fees. Different rules may apply to bookings made via a third party such as Pitchup or Airbnb. Please contact us by email or by phone on 01460 65079 if you would like to amend your booking.

Can I get a refund if I cancel my Alpine Grove Booking?

If your cancellation is due to changes in the UK Coronavirus travel or social distancing restrictions you can defer or amend your booking or request a refund. Please contact us in the first instance to discuss your booking. Our standard cancellation policy applies to any non-Covid related cancellations unless Refund Protection was included at the time of booking (available on direct bookings from 16th October 2020). We advise all customers to take out suitable travel insurance at the time of booking.

Different rules may apply to bookings made via a third party such as Pitchup or Airbnb. Please contact us by email or by phone on 01460 65079 if you would like to discuss your booking.

What is Alpine Grove Woodland Park doing to safeguard guests while on site?

Please review the other pages within the Coronavirus section of our website, all of the information you need is here. If you have any specific questions that are not covered on our website then please get in touch by email or by phone on 01460 65079

Can I self-isolate in my camping unit at Alpine Grove Woodland Park
or in one of your log cabins?

No. Public Health England’s advice for self-isolation is to stay at home so you will be unable to stay at or visit Alpine Grove Touring Park.

I have an upcoming booking at Alpine Grove Woodland Park but I need to self-isolate?

Please do not travel, follow the latest Health England advice and contact us to arrange alternative dates. If you included Refund Protection at the time of booking (available on direct bookings from 16th October 2020) you may be able to claim a full refund.

What should I do if my balance is due and I have concerns?

Please call us on 01460 65079 to discuss your concerns, our Coronavirus Booking Guarantee applies to all bookings to the end of 2021. Customers with bookings for stays in April and May 2021 will not be required to pay their balance until it has been confirmed that your stay can go ahead as planned.

Other Coronavirus Info:

 


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