Call us: 01460 65079
Email: stay@alpinegrovetouringpark.com

 

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Email: stay@alpinegrovetouringpark.com - Call us: 01460 65079

Coronavirus Info & FAQ - Coronavirus FAQ

When will Alpine Grove Woodland Park reopen?

July 6th, we can’t wait!

All customers with bookings up to the end of June have been contacted and offered alternative dates, they may also be able to claim for any losses on their travel insurance, but they should check this before cancelling. Guests with bookings for July and beyond can also rearrange dates if they wish however priority will be given to those with pre-July bookings. All new and existing bookings for July, August and September will be subject to our new Conronavirus Booking Guarantee with later balance payments and flexibility to amend the bookings as required if the lockdown is extended further or if they need to self-isolate after being tested.

Our standard cancellation policy applies for all non-covid related cancellations.

Can I amend the date of my Alpine Grove booking?

Yes, we are allowing all guests to transfer their bookings to alternative dates with no loss of deposit or additional fees. Different rules may apply to bookings made via a third party such as Pitchup or Airbnb and priority will be given to guests with original bookings before the end of June. Please contact us by email (stay@alpinegrovetouringpark.com) or by phone on 01460 65079 if you would like to amend your booking.

Can I get a refund if I cancel my Alpine Grove Booking?

Customers have been advised to contact their travel insurer should they wish to cancel and not postpone. Please help to save rural tourism by postponing your booking for another occasion, thank you for understanding, and we look forward to hearing from you all once the crisis is over.

While we will review each request individually, our cancellation policy remains unchanged, pitch and log cabin fees and deposits are non-refundable, cancellation due to the Government travel advice or due to illness should be covered by guests’ travel insurance and we advise all guests to ensure they have adequate travel insurance at the time of booking.

Please note that some insurance companies are recommending their customers claim fees back via their credit or debit card issuer rather than paying out against the policies purchased. Claiming this way actually costs us more as there are additional fees associated with chargebacks and the insurance companies get away without paying anything, despite having collected their premium for the cover. This is unfair and several insurance companies have been reported for the practice.

Different rules may apply to bookings made via a third party such as Pitchup or Airbnb. Please contact us by email or by phone on 01460 65079 if you would like to discuss your booking.

What is Alpine Grove Woodland Park doing to safeguard guests while on site?

Please review the other pages within the Coronavirus section of our website, all of the information you need is here. If you have any specific questions that are not covered on our website then please get in touch by email or by phone on 01460 65079

Can I self-isolate in my camping unit at Alpine Grove Woodland Park
or in one of your log cabins?

No. Public Health England’s advice for self-isolation is to stay at home so you will be unable to stay at or visit Alpine Grove Touring Park.

I have an upcoming booking at Alpine Grove Woodland Park but I need to self-isolate?

Please do not travel, follow the latest Health England advice and contact us to arrange alternative dates or your travel insurance provider if you need to cancel.

What should I do if my balance is due and I have concerns?

Any customer with a balance that fell due during the lockdown period has not been asked to pay the balance until our reopening date has been confirmed. Now that it has been confirmed all outstanding balances will need to be paid or the booking deferred. Our Coronavirus Booking Guarantee will apply to all bookings for July, August and September.

Please call us on 01460 65079 to discuss your concerns.

Other Coronavirus Info:

 


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