Call us: 01460 65079
Email: stay@alpinegrovetouringpark.com

 

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Email: stay@alpinegrovetouringpark.com - Call us: 01460 65079

Coronavirus Info & FAQ - Log Cabins

As of September 14th we will not accept any individual bookings for more than 6 people and for more than 6 people in total for group bookings. All guests need to comply with social distancing rules at all times and a mask is required in our shop.

Each of our log cabins is professionally cleaned between guests using the industry approved Covid Cleaning Protocols and a checklist completed and left for guests to see. After cleaning and maintenance has been completed, all surfaces and touch points (door handles, light switches etc) are then disinfected with an approved virucidal cleaner and we employ a no-entry policy, meaning no-one else enters the log cabin until the next guests arrive.

For log cabins with private hot tubs, the hot tubs are emptied and cleaned between guests, then refilled and correctly dosed with the necessary chemicals. Once completed, the control panels and lid handles are wiped over with an approved virucidal cleaner.

All bed linen and towels are removed then stored for 72 hours before being professionally cleaned at 60 degrees. All pillows, mattress covers and duvets are removed, bagged and sealed then professionally cleaned if necessary or aired for at least 72 hours before being used again.

All crockery and cutlery are cleaned in the dishwasher or sink between guests, regardless of whether it has been used. The handles of all pans and cookware are also wiped over with virucidal cleaner.

Our cleaning and maintenance staff wear all necessary PPE whilst in the log cabin, fresh PPE is used for each cabin and a hand sanitiser dispenser is located at the entrance to each cabin. We recommend guests also use this on entry and exit and additional cleaning materials have been left in the cabins for guest use.

All soft furnishing, leaflets, games, books, magazines and any additional crockery and cutlery has now been removed from the log cabins as there is no way to safely clean everything between guests

We are using a contact-less check in process for log cabin arrivals, so when new guests arrive they are given directions to the log cabin where they will find the keys and all necessary information ready for them to enjoy their stay.

What we require guests to do

At the end of their stay we are asking all guests to strip the used bed linen themselves and place it in the laundry bag provided ready to be removed from the cabin, an additional bag will also be provided for towels. We are also asking all guests to load the dishwasher with all crockery and cutlery and to remove all rubbish and recycling from the cabin before checking out. The keys can be left in the door.

Additionally, due to the amount of additional cleaning and work required to safely prepare a log cabin between guests, we are asking guests not to arrive before 4pm and to leave promptly at 10am or before so that we have enough time to do everything that is required.

While on site, please comply with the latest social distancing requirements, including adhering to the one-way and other signs near our recycling centre, shop and swimming pool and to wash your hands regularly with soap and hot water or with the hand sanitiser provided. Please notify a member of staff if you see anything that you feel might pose a risk to yourself or any other guests.

Please notify us immediately by phone if you or a member of your family or group is showing symptoms of Coronavirus then stay inside the log cabin until further advised. (See Guests Displaying Symptoms for more information)

Above all, please be respectful to all staff and other guests staying on site. We have a zero-tolerance policy and any guest found not adhering to the rules will be asked to leave.

Other Coronavirus Info:

 


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