Call us: 01460 65079
Email: stay@alpinegrovetouringpark.com

 

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Email: stay@alpinegrovetouringpark.com - Call us: 01460 65079

Coronavirus Info & FAQ - Guests Displaying Symptoms

Official Guidance:

If a guest is displaying signs of the Covid-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have Covid-19, they should return home if they reasonably can. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.

If a guest show any signs of having the virus then they must immediately go and get tested by contacting www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-an-antigen-test-to-check-if-you-have-coronavirus

Once tested, we will need to see the test result, and if positive the guest must leave immediately leave the site along with any other members of their family or group, even if they have booked to stay longer.

If the guest is unable to leave, for example being the only driver and unfit to drive, the guests must remain isolated in the log cabin or camping unit for as long as required, however if the guest need to stay beyond their booked period, they will become liable for all additional costs incurred, including any refunds to other guests who’s bookings get cancelled as a result.

We will need also need to collect names, telephone numbers and email addresses of everyone in the guests group, to pass onto the NHS Test and Trace if requested. This information will not be used for any other purpose.

Other Coronavirus Info:

 


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